Generator arrived safely and quickly Generator arrived safely and quickly. Our electrician has hard wired it to our home and the propane tank. We are waiting for the power company today to sign off the professional installation. We have not used it, since it is for emergencies only, but it appears to be of very good quality and the 10 year warranty is a huge plus! Customer service has been easy and available.

Excellent Customer Service I’m a repeat customer for FactoryPure and the price is always right, and the product always ships fast. I did have an issue with my most recent order that wasn’t even FactoryPure’s fault but a manufacturer mistake, and they still made it right. The excellent customer service is another reason I’ll keep buying from FactoryPure.

Ordered an Generac whole house… Ordered an Generac whole house generator. Extremely fast processing. Shipped quickly and actually arrived earlier than initially stated. GPS tracking on the delivery truck provided so could be followed all the way. Follow up emails to confirm how the transaction went. A+ experience all the way.

Products Not In Stock, Delayed Shipping Ordered 2 Onan Generators on 8/18/23 online. The web page showed 2 were available and in stock. After we purchased, we were informed that it would be two weeks before we received them. We waited patiently and today, 9/18/23, we called to check status and were told it would be at least October 5th before they would ship. We paid nearly $8,000 on 8/18/23. We respectfully asked to cancel this order because of the delay and were told they were unable to cancel it. Don't believe them if they say the item is in stock and ready to ship. It appears they put that on all of their inventory items....

Nasty Customer Service ! Everyone is a friend when you buy something but how about customer service? They are rude and very unprofessional. If you return something hopefully you not are lucky like me and wait a month to get a refund back to your credit card. Yep that is not including 15% restocking charge and other fees they get you for. Good luck and hopefully you are not one like me !