the HOD arrived DOA the HOD arrived DOA. I have contacted via phone and no reply from KSTAR

Called for info Called for info, got it quickly, ordered lights painlessly, received them quickly, all said and done in 2 days, great service, Thanks

K-Star was able to diagnose what part I… K-Star was able to diagnose what part I needed and ship it to me in a timely manner. They were very helpful. My kitchen vent is now functioning perfectly.

Your web filter size of model k1003A has been incorrect for 3 years. I have a range hood K1003A model which needs to replace the filter. Since your product k1003A has a very good quality, I changed the same filter about 3 years ago. The problem happened on your web site which showed the incorrect size of filter. 3 years ago I met the same problem which confused me that I found the size shown on the web didn't match the actual size. When I ordered the same filter last week, It spent me at least half hour to figure out the web size is incorrect. To correct web size only needs 1 minute for web master but you can not do it for at least 3 years. that is why I give you one star to alert your service. I have to admit you have a good product but service is bad. I hope this message can change your web filter size so that other customers won't go thru the same trouble I went.

Purchased replacement filters for over… Purchased replacement filters for over the stove hood. Items arrived on time, however, the replacement is not as sturdy as the originals and are dented. We are keeping them because I don't have the time to purchase and wait for a replacement.