Valerie Valerie, the phone representative was very professional, and was able to take care of my needs quickly and efficiently.

LG Gas Double Oven Convection Valerie made it possible for me to place a much needed order. New stove, missing broiler pan?? Valerie spent time answering all my questions and made sure I ordered the correct pan, for my stove model. Important to note, LG.COM was useless for help. They never answered phone, and also were “out of stock” for part of order needed! Thank you Valerie😘 Best to you, Barbara

Teresa was so helpful today knew what I… Teresa was so helpful today knew what I needed and explained ordering status and shipping info and payment methods.It made my day so much better.

I RATHER TALK WITH A LIVE REP FROM ENCOMPASS SUPPLY CHAIN SOLUTIONS, It was a pleasure communicating with a Live Person rather than an AI; Ms. T'Keiyah Nelams was courteous, pleasant, competent but most of all, she was astute and respectful. Now, that’s a combination. I didn’t have to repeat the model number several times nor the various different names for the part. SHE GOT IT! As old DIYER; I was impressed! We conversed about the parts I want and the parts Out of Stock…but she offered the part number, which can be checked on the website. Again, Ms. Nelams was Phenomenal.

I contacted encompass to order new…crisper drawers! I contacted encompass to order new refrigerator parts. Jamal was helpful and patient with me. He explained all the pricing and any discounts available. He was professional, courteous, and friendly! I enjoyed my experience very much! I told him to take the rest of the day off! Thank you for your good quality service. Genevieve Armstrong-Coleman “crisper drawers“