Valerie Valerie, the phone representative was very professional, and was able to take care of my needs quickly and efficiently.

We had an issue where we kept being… We had an issue where we kept being told a part was on Back Order with changing ETA's and then we checked once again and were told the part showed it being delivered. After some time we did end up getting a new part shipped and the old part credited back. Gwenn was a great help!

What a bunch of lying scammers I ordered overnight delivery for a part I needed immediately, my business depends on it. This was on a Friday, and I immediately got noticed that it had been packaged and sent out for shipping. Bear in mind I paid nearly double for overnight shipping. Did not arrive Saturday. Not Sunday. Called on Monday and was told I would definitely get it that day... as the weekend held up the delivery. Did NOT get it on Monday. Called Encompass back on Tuesday and they flat out refused to reimburse me for the overnight delivery. It finally arrived on Tuesday. An overnight delivery ordered on Friday. Completely false advertising! What a joke of a business.

I Am a 86 year old retired cop and and a cynic.but Saline with her calm voice and patience helped me through the order. Thank you Saline… I Am a 86 year old retired cop and a cynic on ordering things, but Saline was such a calm person and worked with me placing my order on Norelco Shaving heads, even ater me commiting several errors she calmly told me what to do to correct my errors. In a calm voice instructed me how to complete my order. Iwas very nervous but she talked me into the conclusion. You are lucky to have an employee of that caring quality. Thank you Saline.

Encompass Customer Service … The parts team has always given great service. The company is geared towards great customer service. Today I just want to commend Chris Cole on his excellent customer service skills, a very pleasant person to deal with. Mueller Appliance LLC Millsboro, DE