Barbara
GBLG Gas Double Oven Convection Valerie made it possible for me to place a much needed order. New stove, missing broiler pan?? Valerie spent time answering all my questions and made sure I ordered the correct pan, for my stove model. Important to note, LG.COM was useless for help. They never answered phone, and also were “out of stock” for part of order needed! Thank you Valerie😘 Best to you, Barbara
Joseph Wilson
GBI Am a 86 year old retired cop and and a cynic.but Saline with her calm voice and patience helped me through the order. Thank you Saline… I Am a 86 year old retired cop and a cynic on ordering things, but Saline was such a calm person and worked with me placing my order on Norelco Shaving heads, even ater me commiting several errors she calmly told me what to do to correct my errors. In a calm voice instructed me how to complete my order. Iwas very nervous but she talked me into the conclusion. You are lucky to have an employee of that caring quality. Thank you Saline.
Daniel Woods
GBWe had an issue where we kept being… We had an issue where we kept being told a part was on Back Order with changing ETA's and then we checked once again and were told the part showed it being delivered. After some time we did end up getting a new part shipped and the old part credited back. Gwenn was a great help!
Gen Coleman
GBI contacted encompass to order new…crisper drawers! I contacted encompass to order new refrigerator parts. Jamal was helpful and patient with me. He explained all the pricing and any discounts available. He was professional, courteous, and friendly! I enjoyed my experience very much! I told him to take the rest of the day off! Thank you for your good quality service. Genevieve Armstrong-Coleman “crisper drawers“
Mark Hilliard
GBI spoke with Gwen Wyatte on the phone I spoke with Gwen Wyatte on the phone, and she provided excellent customer service. She completely redeemed the poor experience that I had just had with a previous customer service representative at Encompass. Thank you, Gwen, for the information and for offering another solution to my stated issue!