Valerie was extremely helpful and… Valerie was extremely helpful and ordered the replacement part that I needed.

Ordered a replacement power supply… Ordered a replacement power supply board from Encompass for my TCL TV on a Thursday afternoon. It was delivered within 24 hours! The part works perfectly. Have used for only 2 days at this time, but purchased a 2 year replacement warranty with the part. Looking forward to years of use. Customer service was easy to reach. They were helpful and friendly.

We had an issue where we kept being… We had an issue where we kept being told a part was on Back Order with changing ETA's and then we checked once again and were told the part showed it being delivered. After some time we did end up getting a new part shipped and the old part credited back. Gwenn was a great help!

Gwen is the first person in a long time… Gwen is the first person in a long time who actually DOES her job, and does it well, pleasantly and completely. I needed to return the wrong shipped part and reorder the correct. The first group included a man who didn't think we did . . .? The next were two earnest women who, nonetheless shipped the opposite of what I needed. Then we find Gwen. Don't lose her! Companies have failed for lack. I received pleasant (actually very) service, the correct order, return label and, for the first time, complete documentation. Folks, I can't tell you how important it is to have this level of competence in your attempt to survive in the business world. Better do right by this woman or she may take it elsewhere

Outstanding Customer Service The Encompass representative I spoke with took the time to help me research and locate the right control board for my Gas Range. The first one I found was out of stock until May. Roy found an alternate part # that is the same part I need. Outstanding customer service in a world that has all but forgotten about customer service! The customer service blueprint that all other businesses should follow!! Thanks again!! Saved me from buying a new gas range!! Brian