LG Gas Double Oven Convection Valerie made it possible for me to place a much needed order. New stove, missing broiler pan?? Valerie spent time answering all my questions and made sure I ordered the correct pan, for my stove model. Important to note, LG.COM was useless for help. They never answered phone, and also were “out of stock” for part of order needed! Thank you Valerie😘 Best to you, Barbara

We had an issue where we kept being… We had an issue where we kept being told a part was on Back Order with changing ETA's and then we checked once again and were told the part showed it being delivered. After some time we did end up getting a new part shipped and the old part credited back. Gwenn was a great help!

Encompass Customer Service … The parts team has always given great service. The company is geared towards great customer service. Today I just want to commend Chris Cole on his excellent customer service skills, a very pleasant person to deal with. Mueller Appliance LLC Millsboro, DE

Valerie Valerie, the phone representative was very professional, and was able to take care of my needs quickly and efficiently.

Outstanding Customer Service The Encompass representative I spoke with took the time to help me research and locate the right control board for my Gas Range. The first one I found was out of stock until May. Roy found an alternate part # that is the same part I need. Outstanding customer service in a world that has all but forgotten about customer service! The customer service blueprint that all other businesses should follow!! Thanks again!! Saved me from buying a new gas range!! Brian