Encompass Provides Great Service A part on our Sharp microwave broke and I call Encompass and was fortunate to connect with LaTashia Perry who was very efficient in finding the part needed and assisting with the overnight order. Great service but the Service Person (Ms. Perry) was the best part of the experience.

I contacted Jamal to discuss a question… I contacted Jamal to discuss a question regarding needed parts for a repair to my LG range. I ended the call having ALL my questions answered because Jamal took the time to listen to my questions thoroughly and address the clearly. Best in class!

We had an issue where we kept being… We had an issue where we kept being told a part was on Back Order with changing ETA's and then we checked once again and were told the part showed it being delivered. After some time we did end up getting a new part shipped and the old part credited back. Gwenn was a great help!

Gwen is the first person in a long time… Gwen is the first person in a long time who actually DOES her job, and does it well, pleasantly and completely. I needed to return the wrong shipped part and reorder the correct. The first group included a man who didn't think we did . . .? The next were two earnest women who, nonetheless shipped the opposite of what I needed. Then we find Gwen. Don't lose her! Companies have failed for lack. I received pleasant (actually very) service, the correct order, return label and, for the first time, complete documentation. Folks, I can't tell you how important it is to have this level of competence in your attempt to survive in the business world. Better do right by this woman or she may take it elsewhere

Excellent Customer Service”Cameo” Got assistance from Cameo today trying to track down some parts for my fridge I’ve been looking for, for awhile now. She found them right away, extremely pleasant and professional. Excellent Customer Service!