GREAT service! The representative was awesome in helping with my questions and she was quick to respond. However, it is really hard to discuss certain issues by email, and there is no option to call someone.

Customer Service Incredible Help I recently had an issue with a completed creation but could not download my music to have with my slideshow. I wrote to Customer Service and they gave me guidelines but still had no luck in downloading my song. I wrote to customer service again and Olha replied promptly and she told me that she had downloaded the song for me. That particular service exceeded my expectations and I was able to send a long awaited creation to the family. So wonderful to know customer service staff are there on hand to help.

Shout out to smilebox for being Good… Shout out to smilebox for being Good humans ! I had an issue with getting something together for my grand mother’s funeral and they stepped up and made it possible . Thank you so much smile box !

ISSUED QUICKLY RESOLVED I recently ran into a problem with my Smilebox billing. I submitted a report and quickly received a response from Maria of Smilebox. Iʻm very grateful that Maria was very understanding of the situation. She offered a resolution and asked if that would be acceptable to me. I agreed to her resolution suggestion and Smilebox promptly followed through. The issue was resolved quickly, professionally, and happily. Thank you, Maria and Smilebox!

Auto renewal of subscription Had an issue that millions of people must get - signing up to a subscription and not realising you had done an auto renew. I emailed Smilebox asking for a refund as i hadnt used it, and not only did i get a response back almost immediately, the answer was yes! Refreshing to have just great customer service, very rare these days. Just wish i had noticed i had done it 5 years ago, could have saved myself a fortune!!