Auto renewal of subscription Had an issue that millions of people must get - signing up to a subscription and not realising you had done an auto renew. I emailed Smilebox asking for a refund as i hadnt used it, and not only did i get a response back almost immediately, the answer was yes! Refreshing to have just great customer service, very rare these days. Just wish i had noticed i had done it 5 years ago, could have saved myself a fortune!!

Great Customer Service and Site Recently I had a payment issue with my account. I emailed the Smilebox team and they responded back immediately. They addressed the issue and solved it while treating me with respect and patience. I have had an account with Smilebox for several years. The site is easy and fun to use. I love being able to create a card for others and then send it electronically. They have examples that can be customized for every occasion! My recipients always enjoy receiving these Smilebox creations. I literally created and sent a Smilebox birthday card to a friend today!

Excellent Customer Service! I made a small request to have a link sent to me from my creation several years ago and Anastasia Smilebox Voice of Customer Team answered me so fast and gave me what I was asking for so I could post my smilebox video to Facebook in honor of my late grandpa’s birthday. I’m very happy with this encounter.

Look Like A Pro I started with a premium plan which helped me create slideshows but I wanted to post to FB and email. I communicated with team member Anastasia about my preferences. She was quick to answer and get me settled in the Pro Plan which was exactly what I was looking for in sharing my creations. I'm a senior citizen and not highly technical so Smilebox helps me look like a pro . I highly recommend it.

The support staff has helped me many… The support staff has helped me many times with technical issues and saved my creations from disaster! They are always prompt, responsive, and continue to work with me to resolve my issues. I have come to rely on Anastasia and Maria and know that they will get me through any crisis!