I submitted an online request and was… I submitted an online request and was so excited to have been replied to asap. Great service.

GREAT service! The representative was awesome in helping with my questions and she was quick to respond. However, it is really hard to discuss certain issues by email, and there is no option to call someone.

Nightmare trying to use this site I have spent hours and hours trying to download photos to use to create a slideshow but it is simply not working. The worst part is that you cannot speak to a human being in order to try to quickly resolve technical issues. I am extremely dissatisfied. I have been a member for many years and still they haven't managed to design a functional site! And they won't let you download and save your old slideshows from the previous version so I would have to continue paying in order to keep them "alive." They are happy to take your money every month but do not deliver a quality product.

Maria was very nice responsive and… Maria was very nice responsive and quick efficient she handle my problem professionally and resolved my issue fast and totally satisfied my every request. She gave complete directions that was easy to follow and she followed up with me and she did what she said she was going to do. the service was the best I have had in a very long time. Thank you Maria keep the positive attitude. Thanks again Edward Thomas

I made a mistake in how I signed up for… I made a mistake in how I signed up for the Smilebox service. I contacted Smilebox, and they worked with me to find out what went wrong when I signed up. They ultimately explained what happened, what my options were, and then quickly refunded part of the subscription cost when I chose the correct plan for me. I was completely satisfied with the help they provided. From my experience, I can state that Smilebox is genuine, helpful, and interested in keeping their customers happy.