Customer Service at its Very Best After several years without using my beloved desktop Smilebox program (due to the Adobe/Flash problem), I was overjoyed to rediscover it as a Web program. Unfortunately, I did lose hundreds of precious creations that had been made before the change but, such is life! Since getting in touch again with Smilebox, I have been pleasantly, expertly, patiently & quickly guided through the process of reopening my account with the program. Being in my upper 70s, these technological operations are not as easy as they used to be! Knowing that there are great teams, like the Maria & the Olha Teams to guide me through the process, I look forward to many more years of creating & enjoying this EXCELLENT company. Thank you!

Look Like A Pro I started with a premium plan which helped me create slideshows but I wanted to post to FB and email. I communicated with team member Anastasia about my preferences. She was quick to answer and get me settled in the Pro Plan which was exactly what I was looking for in sharing my creations. I'm a senior citizen and not highly technical so Smilebox helps me look like a pro . I highly recommend it.

Excellent and quick assistance whenever there is a problem I have been using smilebox for years to record family times and also used my subscription in my professional life with my leadership in Iota Phi Chapter of Delta Kappa Gamma professional Teacher's group. But now I'm not using it as much so wanted to drop my membership, but forgot to before the renewal date. When I contacted the help department, Maria was very quick to reply to my request. I was very happy and impressed with the very efficient way my problem was resolved. Thank you Smilebox for the many years of memories. I may try your new offer. Thank you again. Camille

I made a mistake in how I signed up for… I made a mistake in how I signed up for the Smilebox service. I contacted Smilebox, and they worked with me to find out what went wrong when I signed up. They ultimately explained what happened, what my options were, and then quickly refunded part of the subscription cost when I chose the correct plan for me. I was completely satisfied with the help they provided. From my experience, I can state that Smilebox is genuine, helpful, and interested in keeping their customers happy.

Smilebox has great customer support Smilebox has great customer support. If you send an email explaining the specific problem, they will go out of their way to help. In my case, I found some recent changes made the site less user friendly. Smilebox found a good solution for me and said they would review their policies. I was pleasantly surprised by their personalized approach.