I ordered the Ecoflow River 2 Pro I ordered the Ecoflow River 2 Pro. It is small but I like it easy to carry and use. I didn't get a manual but I called and two days later I got one. I live in California, my friends made fun of me. BUT the next week after I got it the power went out. It worked GREAT. I am a senior and didn't have trouble understanding manual. I would recommend Ecoflow.

Our ecoflow unit stopped charging via… Our ecoflow unit stopped charging via the 240v lead, everything else okay. We contacted Power2go who we bought it from and they contacted ecoflow customer services. We sent in a short video of our fault and ecoflow contacted us very quickly. We were then asked to send the unit back “free post” (remember to keep the original boxes when you buy one ! ). Within 10 days we had the repaired unit back fully working. 24 month warranty seems to be honoured. We didn’t get any explanation about the fault but customer services told us that the MPPT circuit board had been replaced. Thanks to Amy & Alma at Ecoflow Customer services and Danielle at Power2go.

Rubbish product and customer service Rubbish product and customer service. Bought a Ecoflow Delta 2 and extra battery. After 2 months it has gone faulty. Its now 2 weeks since I contacted their customer service after numerous emails asking the same thing then 2 days to reply they have accepted it needs to be returned for repair. They have sent me an email I've to box it up print their label and take it to a collect+ which is 6 miles from my house. I bought this unit for use in my motorhome not great being without it I've bought a similar unit from a competiter

DO NOT upgrade firmware - will BRICK the device DO NOT upgrade firmware, it will brick your device. My EcoRiver Pro was 85% of charge (I only ever charge to 85% to maintain long battery life). The notified me of a firmware update, the main resolution of which is to "extend battery life". So I hit the upgrade button, and 4 minutes later my device now shows 0% battery and will not charge or power devices. It is DEAD!

Don’t buy direct from them Don’t buy direct from them. Ordered and tried to change a model within 30 min. I could not cancel - too late for that. So 10 days later the original model arrives- I refuse the delivery. They contact me and I explain I wanted to cancel. So it goes back to the sender. It has now been 8 weeks and I’m still waiting for my money back. Upon email contact- they respond in poor English with info variation of the same information. That they are sorry and that it was processed. I paid with a debit card. They state they refunded me via pay pal and to take it up with them. It’s all absolutely terrible. I can’t remember the last time I experienced such diabolical service. Stay away from that shop if you value your sanity.