DO NOT upgrade firmware - will BRICK the device DO NOT upgrade firmware, it will brick your device. My EcoRiver Pro was 85% of charge (I only ever charge to 85% to maintain long battery life). The notified me of a firmware update, the main resolution of which is to "extend battery life". So I hit the upgrade button, and 4 minutes later my device now shows 0% battery and will not charge or power devices. It is DEAD!

Uk customer support seems not to exist in Uk I had one product which I was happy with delivery ,quality etc. 3 stars only for experience with first order otherwise it would be minimum. So I decided to buy another product. On website was stated delivery from UK or French storage on7-8 days. Waiting already month!!!! And product was sent from China! I contacted all possible emails. I was adviced sit silence and wait. Uk website is rubbish for customer support. All support from China. Where is eu customer support????? I gave them time to deliver this week or I rise a case with paypal. Requested refund already-we will ses how fast problem will be resolved. As Support is a joke!!! Order EFUK-14594 Placed on December 21, 2023 at 5:48 pm It was allegedly picked up on 26 December by Udel from China-some shady delivery company.

Very bad products with very bad… Very bad products with very bad customer service. Products are designed to last 12month maximum. Then you go backwards as nd forwards with refurbishments someone alse Had trouble with. No money back Avoid at all costs

Three years ago I would have given… Three years ago I would have given EcoFlow 5 stars for there costumer service, today I would give them maybe one. And that would be only because they picked up the phone. Nothing has come out of the last three calls I have made simply to get a user manual that didn't come with the delta 2 I bought. Thanks for nothing.. John McClallen

Support is Not Good … Their customer support is their biggest flaw. Anyone you get on the phone has no power to do anything. Basically an answering service at best. They want everything via email and response times are slow. True support and customer service doesnt exist.