Excellent Customer Service Terrible experience in February 2024 after ordering a Rangemaster Cooker through the Appliance People who knowingly went into liquidation when taking our money which was heartbreaking!! Rangemaster has agreed to honour the price we paid Appliance People which is fantastic news. What a brilliant company who look after their customers. Thank you Charley at Rangemaster for giving me the good news!!

Replacement Sink plug I contacted Rangemaster as my sink plug had broken. Sink had been installed 14 months previously but kitchen fitters did not pass on guarantee details. Problems sorted immediately via email with Jade and she immediately replied and sent me a replacement. V impressed with after sales service.

Faulty oven, slow customer service. Seriously regretting paying a premium for Rangemaster I bought my oven in October 2023. I've had issues with it since day one; the oven leaks liquid when cooking and the fan blade is faulty causing an horrendous vibrating noise. I've spent several hours on the live chat service with Rangemaster, I've found the customer service to be slow and inadequate. I was eventually passed onto Top Freeze, a repair service who came to fix my oven by replacing the fan. They turned up and started taking the oven apart, only to find that they did not have the right part for this oven. It's been a month now since Top Freeze visited, and my oven still has not been properly repaired. I've been left with an oven that I cannot use the fan setting on. I don't quite know why a brand new Rangemaster oven needs a new fan blade installed, but for now I'm seriously regretting paying a premium for the Rangemaster brand.

Product and warranty issues I recently purchased a Rangemaster Fridge Freezer and encountered issues with the warranty and the unit itself. I initially spoke with Charley, who, without prompting escalated the issues to her manager. I then spoke with Shannon who advised me of the options open to me and a way forward to resolve the issues. Both were very professional, polite, knowledgable and courteous to my dilemma. A very worthwhile encounter cant thank them, or Rangemaster enough.

Shannon was a fantastic help resolving… Shannon was a fantastic help resolving my challenge, friendly and profession was first class. Shannon is a fantastic ambassador. alism.alism was first class