Faulty oven, slow customer service. Seriously regretting paying a premium for Rangemaster I bought my oven in October 2023. I've had issues with it since day one; the oven leaks liquid when cooking and the fan blade is faulty causing an horrendous vibrating noise. I've spent several hours on the live chat service with Rangemaster, I've found the customer service to be slow and inadequate. I was eventually passed onto Top Freeze, a repair service who came to fix my oven by replacing the fan. They turned up and started taking the oven apart, only to find that they did not have the right part for this oven. It's been a month now since Top Freeze visited, and my oven still has not been properly repaired. I've been left with an oven that I cannot use the fan setting on. I don't quite know why a brand new Rangemaster oven needs a new fan blade installed, but for now I'm seriously regretting paying a premium for the Rangemaster brand.

I want to say a massive thankyou Sophie I want to say a massive thankyou to Sophie in the spares customer relations dept. She pulled out all the stops for me and the item was delivered the following morning. Well done RANGEMASTER. Your Cooker hood is fantastic too.

Customer service with Jade C was amazing I called Rangemaster customer service as I needed the serial number for the cooker at my uncles. As my uncles away, he asked me to organise repair. I eventually was transferred to Jade C. from customer service, she was absolutely amazing. As Im only visiting London from Australia and am not familiar how things work here Jade C. really helped me. She went above and beyond to try help me locate the serial number. Even though we weren't able to locate it, she gave me other solutions to help me with my issue. Thank you Jade C.. you are amazing!

Really good customer service! Really good customer service! Jade was very quick to assess the situation and resolve in a timely manner. thank you!

Amazing customer service from the team… Amazing customer service from the team to resolve an issue with our Rangemaster. Agreed to send out replacement items free of charge and arrived within a couple of days - other companies need to follow your act, frankly brilliant and so easy to contact.