No deliveries no refunds No deliveries no refunds. Ordered 2 jym whey costing over 100£. Nothing arrived and i was told customs had some problems so it has been returned(this was on fedex site) asked for refund but there is no customer service to talk to. Only a virtual assistant who will go in loops and loops only taking your email most of the time uk order number aren’t even found on their website. Thankfully I opened a case against them on paypal and they haven’t even responded to them yet ITS BEEN 2 MONTHS!

Great customer support. Had issues with products I purchased. A customer support person was with me very shortly after submitting a ticket and the situation resolved within 20 minutes. Mighty Millie was clear and concise about what I needed to provide.

Great customer service keeps me coming back... BB.COM has always been a great place to order supplements, clothing and look for advice on training. Perhaps not the cheapest but they have great sales and quick shipping. One area where they excel is with customer service. If there is ever an order issue they are quick to respond and equally quick to resolve. Whether it is damaged packaging, something that is out of stock or missed in an order. Things are always resolved, usually in minutes. My latest experience was no exception. Within 5 minutes of submitting my question via their online chat, Mighty Millie was emailing me with status and confirmation on resolution. Great customer service keeps me coming back.

Not easy to close the account The process to close the account is not easy. They still rely on ancient email communication and manual processing. Guess that keep their userbase high (watch out investors). GDPR: The process to delete my user data data connected to their third party partners is thiresome. After some email with support you need to fill out an online form from a third party company with no obvious connection to this site. After becoming a customer, they send a LOT of email offers with no Unsubscribe button on the bottom. Other than that, I have no experience from their services :)

Best customer service I’ve ever… Best customer service I’ve ever received. Hands down. I can’t express the level of gratitude I have. Somehow my order didn’t ship. I waited a couple of weeks before I contacted customer service. I didn’t think much of it but something went wrong with my order. They refunded my money and shipped out my order for free. The communication was amazing and the generosity was unexpected. That made my week!