Exceptional Customer Service I feel the need to mention my exceptional experience with Bistro MD Customer Service phone line. Twice I made calls for help on different questions I had. I was truly impressed by the courteous, knowledgable and professional service I received from the two agents that helped me. Good service deserves acknowledgment.

Great food and Great Customer service! I have been using BistroMD for several months now and it's great! Not only are the meals superb and healthy but their customer service is 10 out of 10! I have called now twice (to change my delivery dates etc) and both times Morgan has taken care of me like family! Once, when Fedex did not deliver my meals, she was quick to send the refund as well. I could not imagine a company that has a better service and a better attitude!

FedEX delivered late - BistroMD fixed the problem immediately Sometimes a situation happens that’s out of someone’s control. It’s not that it happens, it’s how the situation is rectified that matters most. Todd from BistroMD was fantastic in helping me get a new order sent out immediately. His help was much appreciated, but the way he handled the situation by gathering information & helping in such a professional & friendly manner was exceptional.

Rude, unhelpful customer service The meals were ok but no real flavor just bland. Customer service however was horrible! While on hold they tell you (over and over) how their friendly helpful customer service staff will resolve any issues you're having but the condescending girl who took my call was neither. She was curt and rude and said things like "maybe you should read the terms again" and "if you ever use another meal company pay attention to the terms". I use multiple meal delivery services and have never had anyone be rude when I've called.

I've had quite mundane experiences… I've had quite mundane experiences dealing with BistroMD. On the whole, it was rather mediocore. Nothing to be extremely pleased or disappointed about. Delivery times are a bit all over the place, although usually it wasn't an extreemely hazardous wait. Product selection is modest and generally on-par for similar companys. Prices are a bit above average, but the quality of the item that I got made it worth it. Interaction with staff was jus ok. I wouldn't say it was terrible, but it wasn't anything to write home about either. All in all, an ordinairy encounter with BistroMD.