We ordered the cookbook for a Christmas… We ordered the cookbook for a Christmas present on 11/20/23. It is now 12/18/23 and still no cookbook. Customer service on the phone was useless. The tracking nos. supplied with the shipping confirmation received on 12/14/23 email state that no label has been created. Really not pleased.

Package never received Poor customer service Package never received. Customer service can only be reached through email. I emailed several times and received a generic reply each time saying "we do not have control over delivery delays or shipping timelines...thank you for your patience". They have already charged my credit card while I am waiting for their knife to appear.

This is a sneaky subscription with… This is a sneaky subscription with auto-renew that is difficult to cancel. Thank goodness my credit card expired so I was able to catch it and cancel before it was charged!

Milk street kitchin-tan knife falling apart Received a Kitchin-tan knife for a gift last December and the handle is cracking and falling apart by September. When contacted, Milk street said "sorry you bought it too long ago for us to help, good luck" Buyer beware they don't stand behind their products.

Received items I ordered Received items I ordered. Experience would have been better with an easier customer tracking system. Also wish there would be a customer service phone number vs. email that just sends you a blanket reply.