It's Buyer Beware from the Milk Street store. I have purchased a number of items from the Milk Street Store all of which were satisfactory. I recently purchased a non-slip mat for a cutting board. Well it does slip-- a lot. A dampened kitchen towel is far superior. I contacted customer service. I was informed that all sales are final unless a product arrives damaged. Basically it's a buyer beware business model. Not what one would expect from a premium webstore.

wow cannot believe chrs kimball is in… wow cannot believe chrs kimball is in charge of this awful marketing comany bought a knife ..hated the feel..but not allowed to return gave to a charity kitchen the prices are always changing..and if you get a discount they will amp up the shipping charge ..BEWARE the products are not up to par..believe me..pay more or equal somewhere else// again sad chis is involved in this marketing low lifeQ!

Shop elsewhere -Deceptive marketing and poor quality Deceptive marketing and poor quality products. I purchased two of their knives after a good online review that referred to them as German Steel and Japanese and found them to be of poor quality and Chinese made. No where on their website or the packaging do they show the manufacturing origin. Terrible Customer service and overpriced. Go somewhere else

Ordered two knives a Santoku and a… Ordered two knives a Santoku and a Nakiri. Really wanted the NAKIRI but that one did not arrive. Have tried repeatedly to contact them the only way possible via email with no response. Horrible customer service. Milk Street is a rip off! Save your money and go elsewhere and before you order anything online make sure the company has a reputable customer service that you can actually reach!

Christopher Kimball, essayist Christopher, you used to write the most wonderful essays! I hope you find a way to write new ones or publish a compilation in one of your cookbooks featuring your global insight into culinary practices around the world. Congratulations on the success of Milk Street.