It's Buyer Beware from the Milk Street store. I have purchased a number of items from the Milk Street Store all of which were satisfactory. I recently purchased a non-slip mat for a cutting board. Well it does slip-- a lot. A dampened kitchen towel is far superior. I contacted customer service. I was informed that all sales are final unless a product arrives damaged. Basically it's a buyer beware business model. Not what one would expect from a premium webstore.

Great customer service Great customer service. When they became aware that my product had not been delivered, they re-sent it immediately

Problem-free Purchase The cookbook I ordered arrived quickly. I was able to track its progress easily, and it was left in a safe place by the delivery person. I’m looking forward to trying many of the recipes I’ve seen prepared on the Milk Street TV program.

My orders are always great My orders are always great. I am always happy with the high quality items I receive and the sales are terrific. I love trying all the newly products introduced regularly on the Milk Street site that I have never tried before to improve the results of my cooking and I really like the videos on the pages of the products to help me better understand all about how to use that product. Thanks Milk Street!

Milk street kitchin-tan knife falling apart Received a Kitchin-tan knife for a gift last December and the handle is cracking and falling apart by September. When contacted, Milk street said "sorry you bought it too long ago for us to help, good luck" Buyer beware they don't stand behind their products.