Absolutely horrible!! This is the SECOND time they broke a piece of equipment that was working perfectly fine when I sent it in. They broke the wires (that are in a spot that cannot be replaced or fixed). My company uses them for calibration. After the first time the equipment was useless and had to be trashed. NO REFUND after I complained to them. I was very specific for them to not damage a second one the next time, and took pictures, and they assured me it would not be broken again. They returned it with the wires BENT and BROKEN. I will find another place to send this for calibration. Do not send your equipment here, unless you want it to be broken!!

The product presentation and… The product presentation and description was misleading and I though I was getting a complete product rather than just leads. I am not happy at a all and will not be using your company again.

highly dysfunctional company -

Wish I could give 0 stars Wish I could give 0 stars. Horrible customer service. Would not respond to voicemail or email. Do not understand the products they sell. Save yourself the aggravation and frustration and order from someone else.

Terrible customer service Ugh. Several mixups with a couple of orders, one shipment arrived over a year and a half after the order had been quoted and placed! I wouldn't mind all of that, as the order had been for pipettes and we always need them, and we were all operating in pandemic/post-pandemic time so I'm okay with a lot of problems. But, we were overcharged for shipping (we were charged the entire quoted amount for s/h on the first (partial) shipment (over $100! for one carton)), and then every other carton that came included an additional s/h charge. I spent many hours providing customer service with the documentation they asked for, and they agreed they'd overcharged us, but they would NOT refund the excess charge. I kept asking for a refund check and the agent kept saying they'd credit our account, and I kept saying I wanted a refund check and the agent kept saying they'd credit our account. I never want to buy another effing pipette from them ever, so I'd really like my refund check!