Quick to respond and super polite! I haven't gotten my order yet, but i had to change the address after placing it and they've been incredibly accommodating. Qulick to respond and super polite!

Excellent Customer Services I bought the pocket microscopes for my nieces birthday but neglected to find the postage times. After discovering that they take a little longer than I'm used to, I decided to pursue a refund. Customer services were excellent and the refund was in my account the next day. I did request the refund before the order had been despatched but they replied to my email within the hour. Very quick, very helpful and very understanding. For a problem that was entirely of my own making, at that. Five stars.

I do not recommend this company I do not recommend this company. I have received an item that is clearly defective and if I return it for the almost $50cad that it cost, I will pay the same (or more) for shipping. I have been offered a 40% refund to keep it and throw it away. Extremely disappointing. Directly from their website: If you're not satisfied for any reason at all, we offer a 60-day satisfaction guarantee. Contact us and we'll help you with your return/refund!

These mini microscope are so cool These mini microscope are so cool! I messed up my order during their Easter sale, but a quick email to them and Marc sorted it all out on Easter day itself and even refunded me the difference. Their customer service is just brilliant, thanks Marc!

Very good quality products Very good quality products, exceeded my expectations.