2/29/2024 I purchased (6) bi-facial… 2/29/2024 I purchased (6) bi-facial solar panels after previously purchased a dual axis tracker. I've yet to receive my panels after paying in advance. I continuesly call the listed number and only able to leave a message "Requesting" a call back to no avail! Emails aren't coherent and provide even less information. Frustrating! I looking for panels or my money back ASAP!

Faulty batteries, misled advertisement for panels, refuse to answer refund request I bought 4 lithium batteries for them and 2 collapsed in just hours to 0.4 V, and another collapsed in 2 days' use. All of them are used at normal room temperature for light use. New batteries cannot behave this way, but the depleted cells from the old EV can. Also their advertised panels of 300W each piece actually only 120W. They also sell batteries on eBay site with email charging accounts without receipt just the bill. Dodge commercial behavior.

DO NOT BUY FROM THEM UNLESS YOU KNOW YOURE KEEPING THE ITEM OR CAN FIX IT IF IT BREAKS DO NOT BUY FROM THEM!! Absolute farce of a company! Customer service is disgraceful. Warehouse is in Leicester but contacts are in either the US so communication is slow and nothing gets resolved within a decent timeframe. I ordered the wrong thing, rang their customer services and cancelled the order same day. Messages were not passed quick enough or to the right people and the items were delivered 2 days later (from 1hr up the road!). I wasn't home so couldn't reject the delivery which is what I was advised. I ended up paying to return the cables and controller but refused to do it tracked because that was almost as expensive as the items and now they won't refund me ANY MONEY even though they know what parcel to look out for, have all the details and the receipt but that's not good enough. I have spoken on the phone and emailed multiple people, multiple times. The solar panels are a nightmare to return as no post office/sorting office wants to hold such a big/heavy item so I ended up selling them at a loss. I refused to pay the cost of a courier with no guarantee I would get a refund as I have no faith in this company and they seem to do anything they can to get out of paying.

your product is terrible and your…terrible china product your product is terrible and your support is bad.got 10000w hybrid kit delivered,bad controller,talked to tech along with pics showing everything,sent me new controller.worked for about two month quit working properly.direction for installation and wiring terrible.wanted to upgrad kit,said it was expandable.differnt techs differnt answers,thats why you need to buy usa products even if cost more.china products are terrible

The batteries I bought from eco-worthy… The batteries I bought from eco-worthy had many failures within a year. The Kepworth batteries had no failures so it's not other parts of my setup. I opened one and it was the BMS that failed, the cells still work. Basically they are selling junk, go elsewhere.