Awesome product Shipping was quick, product was as described, very universal and works awesome! Big thing was a fantasti price!!

DO NOT BUY FROM THEM UNLESS YOU KNOW YOURE KEEPING THE ITEM OR CAN FIX IT IF IT BREAKS DO NOT BUY FROM THEM!! Absolute farce of a company! Customer service is disgraceful. Warehouse is in Leicester but contacts are in either the US so communication is slow and nothing gets resolved within a decent timeframe. I ordered the wrong thing, rang their customer services and cancelled the order same day. Messages were not passed quick enough or to the right people and the items were delivered 2 days later (from 1hr up the road!). I wasn't home so couldn't reject the delivery which is what I was advised. I ended up paying to return the cables and controller but refused to do it tracked because that was almost as expensive as the items and now they won't refund me ANY MONEY even though they know what parcel to look out for, have all the details and the receipt but that's not good enough. I have spoken on the phone and emailed multiple people, multiple times. The solar panels are a nightmare to return as no post office/sorting office wants to hold such a big/heavy item so I ended up selling them at a loss. I refused to pay the cost of a courier with no guarantee I would get a refund as I have no faith in this company and they seem to do anything they can to get out of paying.

Faulty 100Ah LiFePo4 battery replaced Ordered my 4th 100Ah LiFePo4 battery from them. The first 3 have been fine (first was in March 2023) When it arrived it wouldn't give out any power, or take a charge (unlike the others). It took a few back and forths with emails, with slightly broken English / short replies, but they did send a replacement and arrived amost exactly a week after placing the initial order (so faulty battery and replacement within a week isn't bad). The replacement worked correctly and they said I could keep the faulty one. I dismantled it (not recommended), and decided the problem was a faulty BMS, I replaced that (£45 from AliExpress), and with the new BMS it seems to be working fine. Thought I'd add a positive review to show at least in some cases their support system works!

Faulty batteries, misled advertisement for panels, refuse to answer refund request I bought 4 lithium batteries for them and 2 collapsed in just hours to 0.4 V, and another collapsed in 2 days' use. All of them are used at normal room temperature for light use. New batteries cannot behave this way, but the depleted cells from the old EV can. Also their advertised panels of 300W each piece actually only 120W. They also sell batteries on eBay site with email charging accounts without receipt just the bill. Dodge commercial behavior.

Great battery, works well in my solar installation Battery was at a great price (sale) and it's working very well on my solar installation. So much better than Lead-Acid.