Faulty batteries, misled advertisement for panels, refuse to answer refund request I bought 4 lithium batteries for them and 2 collapsed in just hours to 0.4 V, and another collapsed in 2 days' use. All of them are used at normal room temperature for light use. New batteries cannot behave this way, but the depleted cells from the old EV can. Also their advertised panels of 300W each piece actually only 120W. They also sell batteries on eBay site with email charging accounts without receipt just the bill. Dodge commercial behavior.

NEVER BUY FROM THIS COMPANY NEVER BUY FROM THIS COMPANY. My 2 100Ah batters almost burnt down. Three months later, still no response from customer service. Email, phone, social media, nothing works ! I’m feeling you, the price seems interesting, BUT DON’T BUY FROM THEM !

DO NOT BUY FROM THEM UNLESS YOU KNOW YOURE KEEPING THE ITEM OR CAN FIX IT IF IT BREAKS DO NOT BUY FROM THEM!! Absolute farce of a company! Customer service is disgraceful. Warehouse is in Leicester but contacts are in either the US so communication is slow and nothing gets resolved within a decent timeframe. I ordered the wrong thing, rang their customer services and cancelled the order same day. Messages were not passed quick enough or to the right people and the items were delivered 2 days later (from 1hr up the road!). I wasn't home so couldn't reject the delivery which is what I was advised. I ended up paying to return the cables and controller but refused to do it tracked because that was almost as expensive as the items and now they won't refund me ANY MONEY even though they know what parcel to look out for, have all the details and the receipt but that's not good enough. I have spoken on the phone and emailed multiple people, multiple times. The solar panels are a nightmare to return as no post office/sorting office wants to hold such a big/heavy item so I ended up selling them at a loss. I refused to pay the cost of a courier with no guarantee I would get a refund as I have no faith in this company and they seem to do anything they can to get out of paying.

I only received 50% of order I only received 2 of the four panels I ordered. Eco worthy keep telling me to wait patiently! I am now contacting the card issuers that I paid for the panels with. Communication with this company is terrible. I will never buy from them again.

280ah LifePo battery charging profile issues Recently bought a 280ah LifePo battery & emailed both US & UK support on settings for charging using a Victron MPPT. I got different settings from the UK vs US customer support. Poor!