Was not able to solve my problem so… Was not able to solve my problem so will not be buying anymore of their stuff as it’s too much work as a tired parent to deal with. Got a reply from tommee tippee saying they texted me and sent a replacement? However what they are replacing and who they texted is a mystery- guess it’s just an automatic response -

True to size Good quality and true to size, I like it

I’m pretty sure the support team is a poorly written AI. I’m pretty sure the support team is a poorly written AI. The first question was to ask me things which were on the initial request form. Then the “person” said they’d look into it, and ghosted me. From there, they tried to close the ticket saying I didn’t provide info. I asked for clarification, as the ticket was held on their end as they investigated, and they just resent the message again as is. Now it appears that they’ve just gone and closed the ticket with no resolution.

So helpful and knowledgeable I hope his name was Ben… sorry I didn’t catch his name but He was absolutely the sweetest helped me see the “issues” with my recent purchases and assured me we would get a solution and I think we certainly did. If not I learned something new that I didn’t know before. He seems like a great employee and person who genuinely cares! Thank you for making my night!

Contacted company bcus I needed… Contacted company bcus I needed replacement spouts. Lol. Lady said she'd be happy to send new cups bcus the spouts are not sold individually. I got an order confirmation, never received any cups. Switched my kid to a different brand because I can't replace the spouts. Not sure of the exact date of interaction but you keep sending me emails asking me to review my experience so...