Every appointment that I have ever… Every appointment that I have ever scheduled with Bay has worked out just great & has solved each issue at hand.. Always on time or even on the early side - always very professional & courteous! I recently called accounting about a credit that was due to me & it had already been taken care of - really fast - didn't have to call back to keep after anyone!! Every time I set the alarm off.... they call immediately, before I can even call them to tell them it was a false alarm! They are definitely on top of things all the time!!!

The 2 technicians were in our home for… The 2 technicians were in our home for 3 full days updating our 30+ year-old security alarm system. They spent every moment working, only stopping to address our questions. After the installation was finished, they even returned to to show us how to operate the system when we had forgotten how to utilize every aspect. We would highly recommend Bay Alarm!

Good overall Good overall . There were some snags that made it frustrating but overall it was ok. I think it would have been more pleasant and thorough if the salesperson and I would have met to make the whole job easier. This was handled by a 3rd party at the beginning and ended with me the owner. Also appears that some personal issues on salesperson part affected getting a hold of him to accomplish last detail. The financial office in SSF was very helpful. He cleared up the entire mess of final payment.

Excellent Service We just hired Bay Alarm to add alarms to our business and it was such an easy, inexpensive process. Our sales rep, was prompt and efficient, the installer was fantastic. On time, friendly, wore a mask and socially distanced, explained everything in detail, communicated with us every day of the project and went above and beyond to ensure our new system works for us. I highly recommend using Bay Alarm for your alarming needs and look forward to a long relationship with the team.

High Monitoring Fees, Faulty Equipment, Inappropriate Charges Bay Alarm requires customers to purchase equipment up front when they install a system, then pay for monitoring. The equipment is costly and customers don't have choices on the equipment. Much of their standard equipment doesn't work, or works only for a short period of time. Expect to spend a lot of time waiting around for service calls that do nothing to fix it. Also expect to pay their $125/hr or more labor fee to attempt to fix what never worked, plus sometimes the suggestion that you might also pay for new equipment to replace the old equipment that never worked. In this case the installers demanded the network security password to install rather than allowing the customer to type it into their phone. Later on it was learned that the password was recorded and passed on to other installers. Also learned on cancelation that someone had gone into the system years after the purchase of a one-year plan to add a three year contract with a relatively recent start date - which would mean the the service contract could not be canceled. Thankfully the person who closed the account was able to identify that it was an error, apologized, and closed the account as requested. They could be reported, yet they always apologize and ask for the opportunity to fix - they just never, ever fix it. They just take your time again and again, and try to wear you down while preserving a farce of an excuse that they're trying to fix the issue and you want to cancel rather than allow them the opportunity to make amends - while they continue to charge the full, outrageously high monitoring fee. This was a second round with Bay Alarm, several years after termination the first time. Unfortunately both times service was canceled due to poor equipment and service. Save yourself the trouble of learning or confirming,