We made the switch away from ADT We made the switch away from ADT, it's always concerning when you go through a change that is part of every day operations. Our account manager Colleen has been awesome. Going over all the details thoroughly, explaining the process and following up in a timely manner is really the deal. That level of service is something we wish we could get from more of our purveyors! Our install tech was great as well. Very efficient installation and everything was buttoned up at the end. Much appreciated!!

5 Golg Star Service Just wanted to share that our customer experience was excellent. From courteous installers to competent trainers. We liked the fact that you are investing in new employees and that they are being trained by excellent installers. Well that's enough praise, you all might get a swelled head. I just wanted to polish your halos a little. With best regards, Keith

There was a glitch in the installation… There was a glitch in the installation and Tim had to come back to fix how Perimeter appeared on the screen. The motion detector kept going off. That was fine, but then Nathan had to come because I had been unable turn off my Perimeter setting on my upstairs screen/box. I solved it by going to the downstairs screen/box where I was able to turn it off. This was New Years morning and the woman in the office was trying to figure out what to do from a handbook. Everyone who came here was polite and efficient. I will let you know if anything else goes wrong!

I interviewed two local alarm companies… I interviewed two local alarm companies and chose Bay Alarm because of Ector. He is a wonderful representative of the company. He explained everything to me and answered all my numerous questions. The two men who came to install my system were efficient, knowledgeable and respectful of our home. The install was clean and the system has worked perfectly from the start. Ours was a conversion from another national alarm company, however we were able to keep all our sensors and only needed new panels and sending devices. Extremely pleased with the new alarm system.

Really pleased with my recent Bay Alarm installation Really pleased with my recent installation of our building alarm system provided by bay alarm. Alex the sales rep did a great job with communication and execution of the job. His technician Mike was also a pleasure to work with. The building was a 25.5k commercial building with several sensors. Although the first week we did have some false alarms and faulty sensors, however Mike's handling of the situation and prompt response every time was greatly appreciated.