Marc in the commercial sales department… Marc in the commercial sales department really went above and beyond when I was trying to get glass break sensors installed in my house. He no longer works residential but went out of his way to hook me up with a competent residential sales associate named Tessa. He then credited my account for two months worth of service because I had to wait about a month to schedule an appointment. Thank you Marc!

Andrew is the BEST!!!! Andrew is the BEST!!!! He had the most difficult tenant to deal with, and Andrew showed complete patience and understanding while working with him. Andrew also explained everything going on with the system etc. I will always request Andrew in the future. Valerie

Really pleased with my recent Bay Alarm installation Really pleased with my recent installation of our building alarm system provided by bay alarm. Alex the sales rep did a great job with communication and execution of the job. His technician Mike was also a pleasure to work with. The building was a 25.5k commercial building with several sensors. Although the first week we did have some false alarms and faulty sensors, however Mike's handling of the situation and prompt response every time was greatly appreciated.

High Monitoring Fees, Faulty Equipment, Inappropriate Charges Bay Alarm requires customers to purchase equipment up front when they install a system, then pay for monitoring. The equipment is costly and customers don't have choices on the equipment. Much of their standard equipment doesn't work, or works only for a short period of time. Expect to spend a lot of time waiting around for service calls that do nothing to fix it. Also expect to pay their $125/hr or more labor fee to attempt to fix what never worked, plus sometimes the suggestion that you might also pay for new equipment to replace the old equipment that never worked. In this case the installers demanded the network security password to install rather than allowing the customer to type it into their phone. Later on it was learned that the password was recorded and passed on to other installers. Also learned on cancelation that someone had gone into the system years after the purchase of a one-year plan to add a three year contract with a relatively recent start date - which would mean the the service contract could not be canceled. Thankfully the person who closed the account was able to identify that it was an error, apologized, and closed the account as requested. They could be reported, yet they always apologize and ask for the opportunity to fix - they just never, ever fix it. They just take your time again and again, and try to wear you down while preserving a farce of an excuse that they're trying to fix the issue and you want to cancel rather than allow them the opportunity to make amends - while they continue to charge the full, outrageously high monitoring fee. This was a second round with Bay Alarm, several years after termination the first time. Unfortunately both times service was canceled due to poor equipment and service. Save yourself the trouble of learning or confirming,

5 Golg Star Service Just wanted to share that our customer experience was excellent. From courteous installers to competent trainers. We liked the fact that you are investing in new employees and that they are being trained by excellent installers. Well that's enough praise, you all might get a swelled head. I just wanted to polish your halos a little. With best regards, Keith