Would like the manual easy to… Would like the manual easy to understand the instructions. The hot water portion tastes little weird maybe because the new filter?? Overall I like it only need one renewal filter and has hot water option

Excellent machine and exceptional customer service Recently, I noticed a discrepancy between the readings from my TDS meter and the TDS indicator of my G3 system. I then contacted the customer service. To my great surprise, the customer service is so thoughtful and empathic: they provide immediate responses to my inquiries at almost any hour (I even received a reply at 2:30 am!). They patiently listened and understood my needs and strived to resolve issues effectively. I have experienced very impressive and exceptional customer service, and I really appreciate it.

Always there for the customer Every time I’ve had an issue, the folks at Waterdroo are there to help. Can’t say enough about the “can do” attitude of everyone on their staff.

Poor Shipping Expectation At time of purchase directly from Waterdrop, online system estimated a delivery of 3-6 days. Tracking information was forwarded to me at completion of sale. However, my order just sat in a "label printed" status. Contacted customer support numerous times, and just received what seems like a standard answer "Please give it a few days." Just clueless about when my order would ship. After two weeks, my order appeared delivered by Amazon. Even stranger, my tracking number states my order is still waiting to be shipped!

They corrected my address error. With an address error on my part, staff was able to reroute the order and get it to me without too much delay. Thank you.