They corrected my address error. With an address error on my part, staff was able to reroute the order and get it to me without too much delay. Thank you.

Fast Delivery of Replacement Filters We received our replacement filters very quickly after ordering, and found it to be incredibly simple to take the old ones out and put the new ones in. We are so happy with our delicious and healthy drinking water, we also use it to cook everything. The ease and convenience of the Waterdrop RO system has truly improved our quality of life.

G3 and X12 I have a had a G3 system for years with no issues. Moved to a new house (left the G3 at the old house) and upgraded to a X12. The first unit I received died under the initial 5 minute flush and never turned back on. Contacted customer service and received a replacement system a few days later. The 2nd unit was up and running in a few minutes and all is well. Waiting for the refrigerator hookup/small tank for the complete filtering of ice and the pitcher that automatically fills in my refrigerators beverage center :) Thank you Harper for all your assistance with getting the unit replaced. K.S.

installation is very simple installation is very simple, my only problem was limited space under my sink, i had to run the hoses to an adjacent space. the filter works great, the taste of our water is very improved , the rate of water flow is very nice.

Absolute first class customer service Absolute first class customer service. Great product that you really can taste the difference with. Always have great deals on, they really do know how to look after their customers. Honestly can't praise them enough, I just wish all companies were this friendly and helpful.