Tony Morello
GBGreat product I ordered a 10 X 13 pergola and received it within 5 days. It was missing some parts and one of the piece was damaged. After speaking to Melissa, she quickly send me the parts missing. Wow really nice quality. Took us 3-4 hours to put together, my 9 years old grandson could have put this together like a Lego project lol Great product Melissa was very helpful and pleasant
Stacey
GBCustomer Service We have not yet received our Pergolux, but we are expecting it very soon. In the meantime, we have to mention the outstanding customer service interactions we have had via email and phone with Melissa and Kurtis. The delay was explained and all questions were answered with patience and understanding. It is obvious they really believe in their product and care deeply that their customers are satisfied. Great job!
Benjamin Hamerl
GBJust ordered two 10x10 Pergolas Just ordered two 10x10 Pergolas, very excited to receive them. Their customer service is exceptional, they are even available over the weekends to help select product. Melissa helped us choose two 10x10 vs cutting down the 13x9, I live in Oklahoma where we have high wind, so she said it would definitely be stronger not to mention much easier to assemble.
Laurie Braman
GBYou won’t be disappointed… We did a lot of research before ordering our pergola from Pergoluxshop and it was so worth it. This company puts out a beautiful product and supports its customers. Our pergola arrived in perfect condition (excellent packaging) and with all hardware and pieces. We had no problems with assembly but rest assured if you have questions or need help with anything someone is available to provide assistance. Chris from Pergoluxshop checked in with us a couple times after delivery just to see how everything was going. Our pergola is beautiful and has really exceeded our expectations.
Genxrefined
GBI can’t say enough good things about… I can’t say enough good things about the customer service at Pergolux. There were a few items missing from my original order but the customer service team was on the ball and went the extra mile to make sure I had everything to complete the install. The product is amazing! It’s a great addition to our backyard.