Lead times on website are incorrect We ordered our pergola in March since the website said it would be delivered in 5-15 days. After having to reach out to get a delivery estimate, we found out that it was back-ordered and we likely won't get it until July. It is really frustrating because the reason we went with Pergolux is to have the pergola in time to enjoy during the spring/summer. Also customer service responsiveness has been inconsistent.

PERGOLUX stood out for me compared to… PERGOLUX stood out for me compared to any other brands. Melissa was very helpful with any questions and concerns we had before placing an order. The product is definitely on the premium side. Best of all is the customer service provided by the Perglux team and helping us to get in touch with the installer over at Elite Tech Installs. Highly recommend working with the preferred installer Elite Tech Installs. Those guys are amazing. Expensive, but worth it. very nice young man One thing we were concerned about was the ETA of the pergola to our home. She was able to give us an accurate time of arrival so that the installers could schedule the installation. Could not get an ETA from Hanso and other brands.

Great product I ordered a 10 X 13 pergola and received it within 5 days. It was missing some parts and one of the piece was damaged. After speaking to Melissa, she quickly send me the parts missing. Wow really nice quality. Took us 3-4 hours to put together, my 9 years old grandson could have put this together like a Lego project lol Great product Melissa was very helpful and pleasant

Awesome Pergola…Extraordinary Experience We got the PERGOLUX Skydance in Anthracite and it’s absolutely gorgeous. The entire thing is extremely sturdy and appears to be very well built. The remote controlled roof slights and light is just super cool and exactly what we wee looking for. I also want to give a shoutout to both PERGOLUX for their quick shipping (ordered on a Sunday and arrived on Saturday) and to Elite Tech Installs, especially Yuri and his team, (they installed it the day after it arrived)! Not only is this an awesome pergola but the shipping and install couldn’t have gone any better. We can’t wait for the Spring to start using it!

Frustrating and painful (1) Instructions are confusing; (2) did not ship all parts; (3) customer service chat is frustrating; (4) follow up shipment was still wrong (still missing parts); (5) customer service won't acknowledge emails. I will say, the first time I complained I received a call and resolution to my problem immediately and felt much better about the experience. But when the "correction shipment" arrived, it still didn't contain all the right parts. You don't know immediately whether you have all the pieces (the instructions label parts differently than the labels on the parts) and because of size, you can't exactly set things aside or return anything (I started the project of assembly two weeks ago, and this week found out I still can't finish the installation). My garage is unusable while it houses boxes of slats that can't yet be installed... And I'm still waiting for acknowledgement of my emails. (First round, they didn't send the cables, lights, and motor; second round, they didn't send the remote and cable that controls the motor plus also still haven't seen replacement of wrong color parts.) Be ready to have your patience tested. UPDATE 2 weeks later, received missing parts and still got the wrong controller! Connections are different and I'm mid installation but can't finish / can't start putting slats up until controller is in place. This has been a horrific experience. I've paid someone to help install and have had to send him home mid installation 4 times now. And I still can't use my garage. The pergola material looks beautiful and hopefully I'll be happy once it's complete (if I ever get all the correct pieces) but starting to regret not purchasing a pergola locally. They say you get what you pay for, and right now I'm paying a lot for labor that can't complete a job due to a company that has a supply chain / fulfillment issue.