Pergolux made me look like a genius to my wife 😀 Forget all the online research and just order from Pergolux and have it installed by elite tech. Yuri & Peter assemble and install this product every day! We wanted an installer who was familiar with it to eliminate any problems. You won't be disappointed in the quality, the service or the cost. Is it the cheapest, no. Is it the most expensive, no. It's a reasonable cost for the quality that you get. I was very impressed with the quality of the pergola from the thickness of the material to the coating, to the protection of it during packaging and shipping. It is engineered for pretty easy installment. The lighting and the heater are a great extra touch. And Melissa in customer service is awesome!

Lead times on website are incorrect We ordered our pergola in March since the website said it would be delivered in 5-15 days. After having to reach out to get a delivery estimate, we found out that it was back-ordered and we likely won't get it until July. It is really frustrating because the reason we went with Pergolux is to have the pergola in time to enjoy during the spring/summer. Also customer service responsiveness has been inconsistent.

I was very much looking forward to… I was very much looking forward to receiving and enjoying my new pergola from Pergolux. Unfortunately, after placing our order and then checking with our condo association we found out that they do not permit the use or display of pergolas. I was very worried since we had already placed the order that we would not be able to cancel it. I am pleased to report that Melissa, in Customer Service responded to my email right away and helped me with the cancelation of my order. She was caring, understanding and refunded our money within a day's time. Due to her strong customer support, I will be ordering another one for my main home soon!

Awesome Pergola…Extraordinary Experience We got the PERGOLUX Skydance in Anthracite and it’s absolutely gorgeous. The entire thing is extremely sturdy and appears to be very well built. The remote controlled roof slights and light is just super cool and exactly what we wee looking for. I also want to give a shoutout to both PERGOLUX for their quick shipping (ordered on a Sunday and arrived on Saturday) and to Elite Tech Installs, especially Yuri and his team, (they installed it the day after it arrived)! Not only is this an awesome pergola but the shipping and install couldn’t have gone any better. We can’t wait for the Spring to start using it!

I can’t say enough good things about… I can’t say enough good things about the customer service at Pergolux. There were a few items missing from my original order but the customer service team was on the ball and went the extra mile to make sure I had everything to complete the install. The product is amazing! It’s a great addition to our backyard.