Henry Lew
GBQuick response to questions Quick response to questions. Provided me a solution to an out of warranty product that was very acceptable. I've ALWAYS had great customer support from Solar Breeze. I will continue to buy their innovative, work saving product.
Eric Willette
GBHappy to take your Money, but non-existent customer service Submitted 2 tickets with 6 follow-up emails over 15 days to their online inquiry/customer service email without a single response, after buying a $500 robot and a 12-mth warranty that broke in 3 mths. Terrible service and product, pivoting to the BBB and an attorney to handle from here. Buyer beware
JL
GBShipping time/process and customer… Shipping time/process and customer service for purchase was great. However, 3 rating due to design choice of Ariel bs prior NX2. Concerned that use of sensors on Ariel model will get scratched eventually by pool side coping and unit will not be long lasting as a result. We will see but thought NX2 spinning front wheels without reliance on sensor feature made more sense—just needed to improve front wheel gears design durability of NX2. But maybe Ariel new design is intended to establish new purchases shortly after 1-yr limited warranty expires and if unit does not last as long as NX2 did.
Janet Tupper
CYI bought an Ariel in August 2022 I bought an Ariel in August 2022, it stopped working in June 23, within the 12 month warranty, they agreed to send a replacement, said they would send the tracking number. Since then I have heard nothing, no replies to emails except the automated one. I am wondering if they are still in business. Very disappointed, our previous one lasted several years. Well my review produced a response, apology that my claim was misfiled & new one arrived today 10 Aug 23.
Austin Craig
GBI have owned multiple units I have owned multiple units. It has been a game changer for time spent on keeping the pool clean. Highly recommend! Customer service has been stellar any time there was an issue