Omtech was able to help me with the… Omtech was able to help me with the introduction of their motherboard to my K40 Co2 laser from China. I found the process of cutting the wires on my ribbon cable was a bit beyond my skill set. So I returned their motherboard for a refund.

Delivery weeks late and the laser doesn't work I ordered a 130w laser cutter from Omtech on the 6th of Jan for 7-11 days uk delivery. Following many emails with Omtech customer services I received the unit on the 15th Feb. The best delivery arrangments I received were it will be coming either Thursday or Friday of this week I felt this was very poor for a purchase costing over 4.5k and needing to be unloaded with a forklift. I was hoping that the situation would improve once I had received my laser cutter but unfortunately, this was not the case the first time I operated the laser there was a loud electrical arcing noise and an electrical burning smell. upon inspection, the high-voltage wire between the power supply and the laser tube was not terminated and was arcing onto the metal case of the laser cutter. I am feeling lucky that I didn't receive a shock from this major fault. I have emailed Omtech and hopefully awaiting a suitable remedy. Omtech customer services seem very slow and you normally have to wait for the next day to receive a reply so dealing with them can be slow and laborious.

Great customer service Great customer service. I had some issues setting up with new co2 and they where very helpful.

The information on your site and… The information on your site and information given by your sales rep were great. The placement of order was very simple. I was concerned about the free Lightburn having to be manually purchased but by clicking the Order Now/Buy Now button automatically applied the discounted price and Lightburn into the purchase order. This was one of the easiest purchases I made yet.

I purchased the OMTech K40+ I purchased the OMTech K40+. An excellent machine. Came ready for LightBurn, Air Assist, digital display, the works. I purchased it on Black Friday so the deal was excellent. Not to mention customer support, excellent, fast, very helpful. 5 Stars for me.