Not impressed Not impressed, customer service is near to none. Ordered a 60 watt laser tube that was shown to be in stock, received an email after I purchased it that it was not in stock and delivery would be delayed 8 - 14 days... Received a package but it was not a laser tube as described on my receipt, but a Drywall Sander. Contacted customer support via the website and was told I'd need to email... so what's the point of the online service? My guess, just to drive initial sales. So I emailed my purchase number and description of what happened. After the waiting period (timezones across seas) I was told I had to send photos of the labels, sku numbers, and product so they could see what went wrong. Again had to wait for reply, which was just to send me the return label and instructions on how to return the item. I was then emailed that the correct item was being shipped. That's it. No offer for a discount or any type of refund, just a request to review the service, so there you have it. With the amount of competition available in the market, one chance is really all a company has anymore to right any wrongs.

Omtech was able to help me with the… Omtech was able to help me with the introduction of their motherboard to my K40 Co2 laser from China. I found the process of cutting the wires on my ribbon cable was a bit beyond my skill set. So I returned their motherboard for a refund.

Love my machine 80w CO2 laser MF2028-80 Love my machine 80w CO2 laser MF2028-80 All works perfect, the only thing was that it was leaking water from one of the hoses inside the machine. My daughter notice it and i was able to fix it my self. Other than that great machine and quality.

The information on your site and… The information on your site and information given by your sales rep were great. The placement of order was very simple. I was concerned about the free Lightburn having to be manually purchased but by clicking the Order Now/Buy Now button automatically applied the discounted price and Lightburn into the purchase order. This was one of the easiest purchases I made yet.

We are new to laser owners We are new to laser owners, no experience at all. After much research we went with the mf1220-5R 50w CO2 laser plus 5200 industrial chiller , inline duct fan upgrade and lightburn software. All items were shipped promptly and laser was set up correctly when shipped. No adjustments needed. It took some time and patience to learn how to operate software but within a few days and watching many tutorial videos we are very excited and learning something new every day. We are very thankful that we chose the 50w and Omtech. Learning it's capabilities is so exciting.