Just a follow up on my disappointment… Just a follow up on my disappointment with OMTech. I managed to locate a very knowledgeable and kind local college teacher who took pity on me. Keep in mind, I’ve had my 80 watt machine over a year, but never managed to do much because the beam alignment was frustrating me … there was virtually no customer support. When the gent came to set my machine up, he took out each mirror. They were, (his words) “horrible”. Scratched. I told OMTech, because I sure in hell had nothing to do with it. “If that is the case” (scratched), they want photos, which means I’d need to take them out. Nope. It is working… I’ll buy my own mirrors. I simply thought someone might wonder if they could improve my experience… and help. But no… I’m on my own, and should you buy an OMTech laser, you’ll have done as I have.. bought a paddle for your own ass. Also, the only interest shown by OMTech was when I left my review. To me, that is sad. They have my money and, it seems, no further interest.

Great customer service Great customer service. I had some issues setting up with new co2 and they where very helpful.

Shipping was faster than expected Shipping was faster than expected. Had the inline fan show up not working, worked with tech support and after all the trying different things they had a replacement sent. Over all things are good.

Ordered the OMTech 80w 20x28 laser Ordered the OMTech 80w 20x28 laser, shipping was extremely fast. Had laser up and running within a week , needed a dedicated breaker line from an electrician but so far everything has been smooth and laser works great

Not impressed Not impressed, customer service is near to none. Ordered a 60 watt laser tube that was shown to be in stock, received an email after I purchased it that it was not in stock and delivery would be delayed 8 - 14 days... Received a package but it was not a laser tube as described on my receipt, but a Drywall Sander. Contacted customer support via the website and was told I'd need to email... so what's the point of the online service? My guess, just to drive initial sales. So I emailed my purchase number and description of what happened. After the waiting period (timezones across seas) I was told I had to send photos of the labels, sku numbers, and product so they could see what went wrong. Again had to wait for reply, which was just to send me the return label and instructions on how to return the item. I was then emailed that the correct item was being shipped. That's it. No offer for a discount or any type of refund, just a request to review the service, so there you have it. With the amount of competition available in the market, one chance is really all a company has anymore to right any wrongs.