We are new to laser owners We are new to laser owners, no experience at all. After much research we went with the mf1220-5R 50w CO2 laser plus 5200 industrial chiller , inline duct fan upgrade and lightburn software. All items were shipped promptly and laser was set up correctly when shipped. No adjustments needed. It took some time and patience to learn how to operate software but within a few days and watching many tutorial videos we are very excited and learning something new every day. We are very thankful that we chose the 50w and Omtech. Learning it's capabilities is so exciting.

Delivery weeks late and the laser doesn't work I ordered a 130w laser cutter from Omtech on the 6th of Jan for 7-11 days uk delivery. Following many emails with Omtech customer services I received the unit on the 15th Feb. The best delivery arrangments I received were it will be coming either Thursday or Friday of this week I felt this was very poor for a purchase costing over 4.5k and needing to be unloaded with a forklift. I was hoping that the situation would improve once I had received my laser cutter but unfortunately, this was not the case the first time I operated the laser there was a loud electrical arcing noise and an electrical burning smell. upon inspection, the high-voltage wire between the power supply and the laser tube was not terminated and was arcing onto the metal case of the laser cutter. I am feeling lucky that I didn't receive a shock from this major fault. I have emailed Omtech and hopefully awaiting a suitable remedy. Omtech customer services seem very slow and you normally have to wait for the next day to receive a reply so dealing with them can be slow and laborious.

Set up a sales call and spoke with… Set up a sales call and spoke with Matthew. Worked out all the prices and sent Tax exempt number in waited a week with no Quote. Called left message for Matthew no response. After multiple emails and a second call Matthew called back say my quote slipped through the cracks. Was told i would have quote in 24 hours. 3 Days later finally got quote and it was completly wrong. Called back again asked for supervisor was told i would get call back that day. 2 days later still waiting for call. I would advise looking for another brand like i am.

POOR CUSTOMER SERVICE. HIGHLY NOT RECOMMENDED OMtechlaser just left me hanging. I'm grappling with a major issue with my K40, and they haven't even bothered to email me back. I'm completely let down by your lack of responsiveness. You mentioned you'd give me a call, but I've been waiting for days with no word. This is incredibly frustrating, and my business is taking a hit because of your lack of support.

The information on your site and… The information on your site and information given by your sales rep were great. The placement of order was very simple. I was concerned about the free Lightburn having to be manually purchased but by clicking the Order Now/Buy Now button automatically applied the discounted price and Lightburn into the purchase order. This was one of the easiest purchases I made yet.