We will never use this company again for any of our flooring, tile or carpet needs. Expectations that were set did not meet actual experience. We only asked for one thing, a timely installation. Poor communications with in their organization contributed to a poor experience. Phone calls not returned, an unacceptable experience.. We will say the man who did the carpet installation did a very professional job. Our review does not impact on him. Please note according to your definitions this score is a two, I do not agree with these definitions. My score is really a 1 star in no way a 2 star. Thank you for asking my opinion, please consider these comments a gift to improve the customer experience for others.

Two Rooms of carpeting We had a great experience with Carpet One Laura Madelone was very attentive in showing us different carpeting for two rooms She had great follow through and making sure we picked the best pile and colors The installers were very professional and did a great job We love our carpeting and would highly recommend Carpet One with Laura’s expertise A great value

Great customer service Great customer service. Worked with Laura in the Clifton Park store and she was absolutely wonderful. Everything flowed so easy from choosing my carpet to the sale and finally the installation. Our installer Bill was very professional and skilled at his trade. He did a fantastic job and would not hesitate to go back there again and recommend to others. Great job Carpet One!!

We recently had floors installed by … We recently had floors installed by Carpet One of Clifton Park.From our inital appointment with Tamela, to the completion of the job,our experience has been top notch! John the former owner of Fascia Flooring offered us terrific advice in his area of expertise. The materials were delivered by Billy efficiently & with great enthusiasm. The installation of the floor by Steve and his team was done seamlessly with the utmost detail. We highly recommend Carpet One and their outstanding team of employees. Laurie & William

Great place for carpets! Great service and product; minor issue that was resolved quickly and fully to our satisfaction. Todd and Greg were very helpful in picking out the carpets and handling the installation. The selection, quality and price was very good. The carpets look beautiful! We would definitely use Carpet One again and recommend them to our family and friends.