You carry a product I like to use You carry a product I like to use. I only purchase it off your website if the sales price is right, otherwise I purchase it from Amazon.com.

ordered online ordered online, thought, foolishly that, as a very longtime customer I would get a fair price. I ordered 3 prostate health and 3 bladder control total $187.13 2 days later I got your catalog and the total for the same was137.65, a $49.45 difference,NOT in my favor.I am on 82 and on a tight budget, and now I had to pay over $18.00 to return this order because that was the only way to do that your telephone operator told me. I have to seriously reconsider using your co. again. Michael Hoskam and Nina Ratzman

It was easy to find the product I…Makes sense It was easy to find the product I wanted & to put in the information requested to complete the transaction.

The agent did a great job in assisting my online order processing The agent did a great job . However , your website order processing had NOT been functioning the past few days prior to my phone call . I have been using it throughout the past year + and it’s been great . Somehow the phone agent did something and I was able to click the order submission button and my order was processed… If you don’t have such a process , I recommend your IT department run periodic checks to ensure order processing is running smoothly. Also, I know your agents are instructed to offer additional products , but for repeat customers like myself , it can become annoying..Perhaps as a general procedure only ONE special product might be offered or the agents might first “ask “ if the customer would like to hear about additional specials. ..

The timely completion and shipping of… The timely completion and shipping of the ordered products. Don't like the auto refill on computer orders.