Never received my order I ordered 2 complete sets on Dec 4 as Xmas gifts for two family members. It’s now the 28th and there’s still no sign of them… Even if the problem is with the local post office, the firm should have been aware of that possibility (since the USPS has been very publicly struggling for at least 2 years).

Super Customer Support I had some issues with an order for my engraving pen, and Culiao was “Johnny on the spot” with responding to me AND making everything right! Super impressed with this AMAZING customer service! I highly recommend them!

Great customer service. Today I received my replacement engraving tool in the Netherlands. I very much appreciate Clara following through on her promise to send me a new engraver, after the first replacement tool got lost in the delivery process.

OUTSTANDING! My experience with Carla was incredible! Not only did she find out My Customizer was one of a bad batch she replaced it even though it was out of warranty she kept in touch through the whole process . I wish I had more employees like hee. Thank you Carla. I am a very happy customer. Glenn Smith

Utterly unresponsive Utterly unresponsive. I sent a message to customer services with a very straightforward question. Other than a toe curling cheerful auto response the silence has been deafening. My follow-up chaser has also been ignored. Don't rely on a response from this company if you do have a problem with the product. You could be waiting a very long time. Against my better judgement I have ordered - I just hope the product works as I don't think I'd have much chance of any help from them if it doesn't.