Great Experience in Customer Service Fast, friendly, effective response to our concern that the engraver didn’t work and follow-up communication! Engraver replaced promptly and is working well. The recipient of this gift, so sad that the first one didn’t work, is delighted- and we are too at how well this was handled.

Ive been using the customizer for wax… Ive been using the customizer for wax carving and it works great for small details and for carving in places where I cant plug in a dremel or flexshaft. I would definitely recommend using if you are getting started in carving. My only complaint is I wish it had a little bit more torque for doing deeper cuts a little faster, but other then that it works fantastic.

I am beyond measure satisfied with the… I am beyond measure satisfied with the treatment I received from Carla, when I first ordered my Engraver I was not able to begin using it right away, finally my schedule settled down and I had time to return to the stuff I love to do "create art" I opened my Engraver and it didn't turn on😕, so I charged it overnight and still nothing. I then followed the instructions on how to contact and connected with Carla😁she is so professional and kind that I am now holding my "New Replacement"🤩I truly am sharing my experience with friends and family. Thanks again Carla. P.s. please give her 5stars.

Magic pen I have been using my engraver for some time now,date l got it, I can't remember, but I love being able to glide through glass as if it is paper, now I have extra engraving bits, I can't put it down, love it.customer service is also great.Thank you.

Utterly unresponsive Utterly unresponsive. I sent a message to customer services with a very straightforward question. Other than a toe curling cheerful auto response the silence has been deafening. My follow-up chaser has also been ignored. Don't rely on a response from this company if you do have a problem with the product. You could be waiting a very long time. Against my better judgement I have ordered - I just hope the product works as I don't think I'd have much chance of any help from them if it doesn't.