I am beyond measure satisfied with the… I am beyond measure satisfied with the treatment I received from Carla, when I first ordered my Engraver I was not able to begin using it right away, finally my schedule settled down and I had time to return to the stuff I love to do "create art" I opened my Engraver and it didn't turn on😕, so I charged it overnight and still nothing. I then followed the instructions on how to contact and connected with Carla😁she is so professional and kind that I am now holding my "New Replacement"🤩I truly am sharing my experience with friends and family. Thanks again Carla. P.s. please give her 5stars.

Great customer service. Today I received my replacement engraving tool in the Netherlands. I very much appreciate Clara following through on her promise to send me a new engraver, after the first replacement tool got lost in the delivery process.

Great Experience in Customer Service Fast, friendly, effective response to our concern that the engraver didn’t work and follow-up communication! Engraver replaced promptly and is working well. The recipient of this gift, so sad that the first one didn’t work, is delighted- and we are too at how well this was handled.

My Dremel would turn off after 10… My Dremel would turn off after 10 seconds. It was a gift over a year ago. When I contacted them, they responded right away. I sent them a video of what it was doing and they replaced it. I couldn't be happier. Shout-out to Taylor ...the one who helped me. I definitely recommend this Dremel. It's perfect. Sandi

Magic pen I have been using my engraver for some time now,date l got it, I can't remember, but I love being able to glide through glass as if it is paper, now I have extra engraving bits, I can't put it down, love it.customer service is also great.Thank you.