Parts The part was an oval shaped brass knob, not found in your local big box store. Order the part online Monday, part was to be delivered by following Tuesday. Very surprised when it should up on Friday in the very same week of the order. I was able to complete the project sooner than expected, making the customer very happy. Thanks for another great experience.

Great experience and great company!! I love working with Horton Brasses! The lead times are always quick and we recently purchased a huge quantity of knobs for a commercial job and they all came quickly and packaged extremely well. The few that we had problems with they replaced no problem. Will definitely continue using them as much as possible.

The order for 6 ring pulls was divided … The order for 6 ring pulls was divided in two shipments weeks apart. When the second shipment arrived it contained the wrong items in the wrong finish. These are now holding up a very stressful kitchen project. You need to work on your supply chain!

Great company to do business with I cannot think of anything other than good things to say about any of my experiences with Horton Brasses. Outstanding products, outstanding service and rapid shipping. A great company to do business with. Thank you for caring. If you ever get lid support hinges that stop at 90/95 degrees I would definitely be in the market to buy some.

Needs to better attention to detail in parts picking Shipped order same day. Received next day. Short half the posts for pulls. Called and they shipped the shorted parts. Received them late next day but they were the wrong size posts. Called following day to report problem. Shipped replacements same day which was a Friday. Haven't received replacements as of now (Monday). Should receive by end of day.