Couldn't Be Happier! Stair Parts USA provided me with not only excellent service, but beautiful products as well. From the very first inquiry to the final delivery their team was incredibly helpful. If you are searching for iron balusters I highly recommend using this company.

Profesional service, quality hardware. I was a first time buyer, so never having used their products I called my order in, instead of using the on line ordering. The gentleman that assisted me was knowledgeable and friendly, talked me through the whole process and in the end got exactly what I needed. The order was promptly shipped and well packaged. The customer I installed the railing for was also pleased. I would recommend this company and their line of products to anyone.

Satisfied customer Tom at Stairparts USA was extremely patient and helpful on the phone to help refine the details of my order. There were a couple design details I hadn't completely thought out for my railing project, and he helped me revise my order to make it work. All items arrived very well packaged and in perfect condition. I did, however, feel that the shipping cost was quite steep for the size of my order. (Nearly 25% on top of the total cost of the items.) Overall, though, I'm very satisfied.

Great Customer Service I had questions about my order and Tom took the time to explain things to me and then ensured I was sent out the item that I was actually looking for. He also took the time to provide me with an update when the new order wasn't shipped out as quickly as anticipated.....due to the Hurricane! As soon as I determine which color will coordinate best with my home I will be placing my order and referring friends to your company as well. Thank you for very appreciated great customer service.

On Top Of It Rich and his staff are excellent to work with. I had made a mistake on 2 newels in my order and they fixed it immediately before shipping and also my contractor advised I didn't need the mounting blocks and they removed and credited my account. I had my order within a week. I highly recommend Stair Parts USA.