On Top Of It Rich and his staff are excellent to work with. I had made a mistake on 2 newels in my order and they fixed it immediately before shipping and also my contractor advised I didn't need the mounting blocks and they removed and credited my account. I had my order within a week. I highly recommend Stair Parts USA.

Good experience I ordered 2 red oak box newels and 12 solid iron balusters with shoes. The newels arrived a week earlier than expected, then the balusters the next day. The newels had some minor damage on the corners of the base that didn't seem to be from shipping, but for this application that isn't an issue. The newels need sanding all over anyway before finishing. Some of the trim on the newels was cut too long and there are slight gaps, but again this isn't an issue for this application. Overall great value for the products I've received.

Great service... and fast, too! I'm a contractor and buy a lot of materials from my local suppliers, but was coming up empty when it came to ordering stair parts in the style that my client selected. All of my local suppliers told me that the particular style they wanted was a 5 week wait. I found the parts I needed on StairPartsUSA.com. The salesperson was great to work with, and the parts arrived at the job site in less than a week (without paying special rates). I'll definitely order from them again!

Unacceptable The only thing that was positive about my order was the fast shipping. My balusters arrived on time & we were ready to install having already removed the old railing. The 38" balusters that I ordered (and double checked my order to confirm I did not make a mistake) arrived & they were 42". I purchased a primed & painted product that had paint drips, knicks and small particles of dirt or maybe saw dust that were sprayed onto the balusters during painting. The most disappointing aspect of this all, is that I had an unsafe area in my home & did not have the option of sending them back so I spent an entire day cutting, sanding & repainting 30 balusters. Very disappointed. 😡

Colonial Oak Balusters Ordered red oak balusters for a home reno. Lightning fast shipping of 60 balusters at the best pruce I found. The wood was beautiful with just a few in the shipment having small pockmarks/minor defects (well within the 5-10% I normally expect). Will definetly go to these folks again when I need stair parts.