Profesional service, quality hardware. I was a first time buyer, so never having used their products I called my order in, instead of using the on line ordering. The gentleman that assisted me was knowledgeable and friendly, talked me through the whole process and in the end got exactly what I needed. The order was promptly shipped and well packaged. The customer I installed the railing for was also pleased. I would recommend this company and their line of products to anyone.

Colonial Oak Balusters Ordered red oak balusters for a home reno. Lightning fast shipping of 60 balusters at the best pruce I found. The wood was beautiful with just a few in the shipment having small pockmarks/minor defects (well within the 5-10% I normally expect). Will definetly go to these folks again when I need stair parts.

Poor delivery counters good product and price Good front end experience and price. The product received was also good quality. Did not receive all of the ordered product even though the order and packing slip were correct. After reporting the issue, they are sending the rest of the order. However, they are not overnighting it so I will now have to wait several days which affects me, and my install guys. Certainly they have people verify the shipment against the packing slip and order.

Unacceptable The only thing that was positive about my order was the fast shipping. My balusters arrived on time & we were ready to install having already removed the old railing. The 38" balusters that I ordered (and double checked my order to confirm I did not make a mistake) arrived & they were 42". I purchased a primed & painted product that had paint drips, knicks and small particles of dirt or maybe saw dust that were sprayed onto the balusters during painting. The most disappointing aspect of this all, is that I had an unsafe area in my home & did not have the option of sending them back so I spent an entire day cutting, sanding & repainting 30 balusters. Very disappointed. 😡

Wonderful customer service Wonderful customer service and great parts. I had a problem with an item after a month and they still made it right.