Range Hood Refurbishment The lights on my range hood started working intermittently and eventually stopped working altogether. I thought the problem was with the push buttons and ordered a replacement, but that did not correct the issue. As I started delving into the issue further, I noticed that there were heat marks on the cabling and circuit board. I reached out to customer service and they helped me switch my system out from halogen to LED and replace the transformer and circuit board by providing not only the components but videos and diagrams on the wiring. The customer service agents were responsive, supportive, and courteous. I can't ask for more than that.

Called tp follow up on my claim… Called tp follow up on my claim submitted over a week ago. The rep promptly pulled my claim with my phone number and started working the cade. My stove is not heating and door not closing properly, it was an easy pleasant phone call where we trouble shoot the issue and they were able to put a warranty request in. No wrangling just issue and a resolution. Thankful, even though I'm without a oven for a few weeks.

Just do not buy ZLINE Horrific or rather non-existent customer service. Calling them is useless as it goes nowhere even if you're finally at #1 in the queue; it then hangs up. When emailing, it takes 2-5 days for them to respond. Then they argued warranty with me even though its still under the 1st year warranty. This is the 2nd dishwasher we had to order because 1st one didn't work at all, 2nd one broke after 9 months.

Stephanie pretty much fixed another… Stephanie pretty much fixed another employee’s screw up! She calmed me down and professional explained that I was given the wrong parts. And shipped the correct items . As annoyed as I was, Stephanie did a fantastic job in fixing my issue ! Thank you Stephanie !

Great customer service! I called Z Line to troubleshoot an issue with my range hood. I spoke to a very nice customer service rep who took all of the pertinent information and determined what the issue was. As of the time of these comments, Z Line is shipping me all the necessary parts to repair my hood.