I would not recommend purchasing any Zline applicances. I would not recommend purchasing any Zline appliance, especially their ovens/stoves. Worst experience and worst customer service. Short version: Zline oven/stove needed to be returned and refunded and we were told in November 2023 do not use. So we had it removed from our home to be safe. Well it's March 22, 2024, they've picked up the oven/stove but we still have not received our refund. For some reason Zline accounting department can not ship a refund check overnight.

Broken refridgerator drawer I remodel my kitchen in June 2023. I bought a double oven, vent wall mount, dishwasher 6 burner stove top, and refrigerator. One of the drawers in the refrigerator is broken. I have called every day and sent numerous emails to their customer support. I just need someone to call to give me some information on how to order a replacement drawer. For the past 2 weeks, no one has returned my call. This is such poor customer service. This is supposed to be a luxury appliance can I get some luxury customer service. I would never ever ever buy another Zline product.

Stephanie pretty much fixed another… Stephanie pretty much fixed another employee’s screw up! She calmed me down and professional explained that I was given the wrong parts. And shipped the correct items . As annoyed as I was, Stephanie did a fantastic job in fixing my issue ! Thank you Stephanie !

Heating Coil Replacement, Great Service We experienced an overheating issue with our heating coil on our dual fuel range/oven that required replacement. Initially, we just received the standard email response. Then Zline customer service reached out personally and explained the replacement and went above and beyond to ensure the resolution was sufficient and safe. We are very pleased with their response and their dedication to ensuring a quality product.

Range Hood Refurbishment The lights on my range hood started working intermittently and eventually stopped working altogether. I thought the problem was with the push buttons and ordered a replacement, but that did not correct the issue. As I started delving into the issue further, I noticed that there were heat marks on the cabling and circuit board. I reached out to customer service and they helped me switch my system out from halogen to LED and replace the transformer and circuit board by providing not only the components but videos and diagrams on the wiring. The customer service agents were responsive, supportive, and courteous. I can't ask for more than that.