Heating Coil Replacement, Great Service We experienced an overheating issue with our heating coil on our dual fuel range/oven that required replacement. Initially, we just received the standard email response. Then Zline customer service reached out personally and explained the replacement and went above and beyond to ensure the resolution was sufficient and safe. We are very pleased with their response and their dedication to ensuring a quality product.

Called tp follow up on my claim… Called tp follow up on my claim submitted over a week ago. The rep promptly pulled my claim with my phone number and started working the cade. My stove is not heating and door not closing properly, it was an easy pleasant phone call where we trouble shoot the issue and they were able to put a warranty request in. No wrangling just issue and a resolution. Thankful, even though I'm without a oven for a few weeks.

Review for Jerica This review is solely because of Jerica. I do not have a last name for her but she deserves a raise. I have had a terrible experience with getting my dishwasher fixed, let alone even looked at. Jerica got in contact with me and it was evident that she was working as hard as she could to get this issue fixed for me. She went above and beyond to keep track of the case, call me with updates, and let me know that I could contact her with anything even on weekends. I personally have not come across anyone as helpful as her. If she hasn’t already been recognized for her outstanding service, please take the time to do so because she deserves it.

Nikki provided excellent customer service Nikki was extremely kind, professional and helpful concerning my situation. She acted promptly as she said she would and had my issue resolved the next day! Nikki is a definite asset to Z-Line!!

Great customer service! I called Z Line to troubleshoot an issue with my range hood. I spoke to a very nice customer service rep who took all of the pertinent information and determined what the issue was. As of the time of these comments, Z Line is shipping me all the necessary parts to repair my hood.