I purchased a 36” Zline 6 burner… I purchased a 36” Zline 6 burner Natural gas range and a 36” zline hood and installed them in my kitchen. Within a year, the lights went out on the hood, not the lights themselves but the power supply/regulator. This is as good as the story gets too. The cooktop really hasn’t had a problem but the oven rarely works properly and will not relight when baking something leaving the house full of natural gas. They had a recall that didn’t fix anything. The problem seems to be the cheap rivets that hold the igniters in place. Now they are offering a replacement or refund (which is sure to be much less than the purchase price but I haven’t seen the offer yet. Time will tell. Meanwhile, nothing in the very over priced oven.

$1500 drawer microwave is junk $1500 drawer microwave started sparking a year after I bought because it was 1 year and 2 weeks the store said I had to go to zline who has a 2 year warranty except they don’t answer the phone or respond to emails?!? That’s one way to avoid having to live up to your warranty by avoid customers at all cost.

Nikki provided excellent customer service Nikki was extremely kind, professional and helpful concerning my situation. She acted promptly as she said she would and had my issue resolved the next day! Nikki is a definite asset to Z-Line!!

Fantastic customer service experience. Rebecca was awesome in the way she addressed each issue I needed in installing my Z-Line kitchen. I installed the wall microwave/wall oven, a 60 inch duel fuel Range with a matching hood and a 60 inch built in refrigerator so I had quite a few questions. In addition to some installation questions I had a damaged refrigerator panel that she quickly shipped to me.

Just do not buy ZLINE Horrific or rather non-existent customer service. Calling them is useless as it goes nowhere even if you're finally at #1 in the queue; it then hangs up. When emailing, it takes 2-5 days for them to respond. Then they argued warranty with me even though its still under the 1st year warranty. This is the 2nd dishwasher we had to order because 1st one didn't work at all, 2nd one broke after 9 months.