Broken refridgerator drawer I remodel my kitchen in June 2023. I bought a double oven, vent wall mount, dishwasher 6 burner stove top, and refrigerator. One of the drawers in the refrigerator is broken. I have called every day and sent numerous emails to their customer support. I just need someone to call to give me some information on how to order a replacement drawer. For the past 2 weeks, no one has returned my call. This is such poor customer service. This is supposed to be a luxury appliance can I get some luxury customer service. I would never ever ever buy another Zline product.

I would not recommend purchasing any Zline applicances. I would not recommend purchasing any Zline appliance, especially their ovens/stoves. Worst experience and worst customer service. Short version: Zline oven/stove needed to be returned and refunded and we were told in November 2023 do not use. So we had it removed from our home to be safe. Well it's March 22, 2024, they've picked up the oven/stove but we still have not received our refund. For some reason Zline accounting department can not ship a refund check overnight.

Great customer service Zline.. Great customer service Zline... with a special shout-out to Stefanie! Super helpful finding me some replacement parts (accidentally thrown out on install) Very happy

Great customer service! I called Z Line to troubleshoot an issue with my range hood. I spoke to a very nice customer service rep who took all of the pertinent information and determined what the issue was. As of the time of these comments, Z Line is shipping me all the necessary parts to repair my hood.

Anastasia was amazing! Anastasia was amazing! She was so nice and helpful, and worked with me to solve my problem, especially with my unique situation. Great experience with Z Line customer service ◡̈