Great customer service response! The customer service team worked with me to find a fair resolution to an issue that arose during receiving a recall replacement oven. They were prompt, they listened and they were proactive with me to make it right. I appreciated their attention to this situation.

Lower element melted in my dual fuel… Lower element melted in my dual fuel stove for the second time in four months, and now the part is unavailable from the Zline parts website. First, I attempted to call the Zline phone number listed on their website--no answer after 1.5 hours of waiting. Then I tried requesting parts assistance from Zline parts website three weeks ago and received no response. Finally, I submitted a general customer service inquiry on the Zline website (two weeks ago) and I have received no response. In the meantime I have no working oven. That said, we also had a problem with a broken microwave door in December 2022, and received much better customer service at that time (problem was resolved). I'm not sure why there has been such a dramatic decline in customer service since that time. Update (1/30/24): I have now been contacted by Zline.

Absolutely amazing customer service! Absolutely amazing customer service!! Minimal wait time on hold, no hassle questions, they were prompt and courteous with no excuses! My need was met and they followed up with a call immediately. Next level service!

Review for Jerica This review is solely because of Jerica. I do not have a last name for her but she deserves a raise. I have had a terrible experience with getting my dishwasher fixed, let alone even looked at. Jerica got in contact with me and it was evident that she was working as hard as she could to get this issue fixed for me. She went above and beyond to keep track of the case, call me with updates, and let me know that I could contact her with anything even on weekends. I personally have not come across anyone as helpful as her. If she hasn’t already been recognized for her outstanding service, please take the time to do so because she deserves it.

Anastasia was amazing! Anastasia was amazing! She was so nice and helpful, and worked with me to solve my problem, especially with my unique situation. Great experience with Z Line customer service ◡̈